Shipping policy
Last Updated: 13th Jan 2024
Processing Time
Orders are typically processed within 3 business days (excluding weekends and holidays) after receiving full payment. In the event of high order volumes or unforeseen circumstances, processing times may be extended. We appreciate your patience and understanding during such occurrences.
Shipping Rates
Shipping rates are calculated at checkout based on the destination of your order. We offer standard shipping. The shipping rates for each shipping destination is as follows:
United States
Standard - Order price $0.00 USD-$59.99, Shipping price USD $5.99
Standard - Order Price $60.00 USD and up Free Shipping
Canada
Standard - Order price $0.00 CAD-$49.99, Shipping price CAD $7.99
Standard - Order Price $50.00 CAD-$74.99, Shipping price CAD $9.99
Standard - Order price $75.00 CAD and up Free Shipping
United Kingdom
Standard - Order price £0.00-£49.99, Shipping price £6.99 GBP
Standard - Order Price £50.00-£99.99, Shipping price £8.99 GBP
Standard - Order price £100.00 and up Free Shipping
Orders exceeding a certain amount may qualify for free shipping; check the promotion details at the time of purchase.
Shipping Destinations
We currently ship to addresses within The United States, Canada and the United Kingdom. If your country is not listed, please contact our customer support at info@devoteddiamond.com
Customs and Import Taxes
International customers are responsible for any customs and import taxes that may apply. We are not responsible for delays or additional charges caused by customs. Please familiarize yourself with your country's customs regulations before placing an order.
Delivery Time: The delivery time depends on the shipping method selected during checkout and the destination. While we strive to provide accurate estimates, actual delivery times may vary due to factors beyond our control, such as customs processing and postal service delays. Please note that delivery times may be affected during peak seasons or holidays.
Order Tracking: Once your order is shipped, you will receive a tracking number via email, allowing you to track the progress of your shipment. Tracking information may take some time to become available. For any issues with tracking or if you haven't received your tracking information, please contact our customer support.
Lost or Stolen Packages: We are not responsible for lost or stolen packages. If you believe your package has been lost or stolen, please contact the shipping carrier to initiate an investigation. We will assist you in resolving the matter to the best of our ability.
Returns and Refunds: For information regarding returns and refunds, please refer to our Return Policy page. Please note that shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to a mistake on our part.
Contact Information: If you have any questions about your order or our shipping policy, please contact our customer support at info@devoteddiamond.com.
Changes to the Shipping Policy: We reserve the right to update our shipping policy at any time. Changes will be effective immediately upon posting to the website. We encourage you to review this policy periodically for any updates.